Return and Refund Policy – Stock Express (DBA)
Last updated: May 18, 2025
1. Company Identification
This policy is established by:
9493-0203 Québec inc DBA Stock Express, a company registered in Quebec, Canada.
Website: www.stockexpress.net
Email: contact@stockexpress.net
2. Introduction
This return and refund policy applies to all purchases made on the website www.stockexpress.net.
3. Eligibility for Returns
Items may be returned subject to the following conditions:
- Request made within 14 days of receipt
- Product is in its original condition
- Product is unused and undamaged
- Packaging and accessories are complete
4. Non-Refundable Items
- Products used or damaged by the customer
- Final sale items
- Products without original packaging
- Customized items (if applicable)
5. Return Process
- Contact customer service at contact@stockexpress.net
- Provide the order number and the reason for the return
- Await return approval
- Send the product to the provided address
6. Return Fees
Return shipping fees may be the responsibility of the customer, except in the event of an error on our part (incorrect or defective product).
7. Refunds
Once the product is received and inspected, the refund will be processed within 5 to 10 business days.
The refund will be issued via the original method of payment. Shipping fees are non-refundable unless there was an error on our part.
8. Defective Products or Order Errors
If you receive a defective, damaged, or incorrect product, please contact us within 48 hours with proof (photos or videos).
The following solutions may be offered:
- Product replacement
- Full refund
- Store credit
9. Refusal of Return
We reserve the right to refuse a return if the conditions are not met or if the deadline has passed.
10. Shipping Liability
The customer is responsible for the packaging and shipping of the return. We are not responsible for packages lost or damaged during return transit.
11. Contact
9493-0203 Québec inc DBA Stock Express
Website: www.stockexpress.net
Email: contact@stockexpress.net