Shipping Policy – Stock Express (DBA)

Last updated: May 18, 2025

1. Company Identification

This policy is established by:
9493-0203 Québec inc DBA Stock Express, a company registered in Quebec, Canada.

Website: www.stockexpress.net
Email: contact@stockexpress.net

2. Introduction

This policy describes the shipping terms and conditions for orders placed on www.stockexpress.net.

3. Delivery Zones

• Canada
• United States

Certain remote regions may incur additional delivery times.

4. Delivery Times

Delivery times are estimated and displayed at checkout based on the destination and the chosen shipping method.

These timeframes may vary depending on the carrier, product availability, and customs formalities.

5. Order Processing

Orders are generally processed the same day or within 1 to 2 business days following payment confirmation.

Orders are not processed on weekends and statutory holidays.

6. Shipping Fees

Shipping fees are calculated at checkout based on the destination, weight, and the selected carrier.

7. Carriers

We utilize third-party carriers to ensure the delivery of orders.

8. Order Tracking

A tracking number may be provided by email once the order has been shipped.

9. Delivery Delays

We are not responsible for delays caused by carriers, customs, weather conditions, or periods of high demand.

10. Incorrect Address

The customer is responsible for providing an accurate delivery address. We are not responsible for packages delivered to an incorrect address provided by the customer.

11. Customs and Taxes

Orders delivered to the United States may be subject to customs duties or import taxes, which are the responsibility of the customer.

12. Lost or Damaged Packages

In the event of an issue, please contact customer service so that an investigation can be opened with the carrier.

13. Contact

9493-0203 Québec inc DBA Stock Express
Website: www.stockexpress.net
Email: contact@stockexpress.net